Dominican Attitude Excursions Shipping Policy

At Dominican Attitude Excursions, we are committed to providing an exceptional service experience. While our core business is focused on providing memorable excursions, we also offer certain products available for purchase. This return and shipping policy applies to any physical product ordered through our website.

1. Order Processing Time

We aim to process and confirm all bookings and shipments within 24-48 hours of ordering. Once the booking is confirmed, you will receive an email with your itinerary details and any additional items included in your package.

2. Delivery destinations

Our services are intended for all audiences. For physical items included in our tours, such as souvenirs, we can arrange international deliveries. Domestic and international orders do not incur delivery charges.

3. Delivery times

Domestic and international delivery times in the Dominican Republic generally vary between 2 to 3 business days. Please note that we do our best to guarantee fast delivery, although we cannot control delays due to external factors, such as customs clearance or carrier delays.

4. Delivery costs

We do not charge any shipping fees. However, any additional fees, taxes, customs duties or customs clearance fees for international shipments are the responsibility of the recipient.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. This will allow you to track the progress of any physical items associated with your reservation.

6. Lost or Damaged Items

In the event of loss or damage to an item during shipping, please contact us immediately at dominicanattitude@gmail.com or by phone at +1 809 632 5090. We will work directly with the carrier to resolve the issue and arrange a replacement or refund, if applicable.

7. Cancellations and Returns

If you need to cancel or change your reservation, please refer to our Refund Policy. For cancellations affecting shipped items, please contact us within 24 hours of confirming your order.

Dominican Attitude Excursions Return and Refund Policy

1. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

The item must be unused, in the original packaging, and in the same condition that you received it.
Returns must be initiated within 14 days of receiving the product.
Proof of purchase or order confirmation is required for any return.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at [insert contact information] with your order number and reason for the return. Once your return is approved, you will receive detailed instructions on how to ship the item back to us.

3. Return Shipping Costs

Customer Responsibility: Customers are responsible for covering the cost of return shipping unless the item received was defective or incorrect.
Prepaid Label: We can provide a prepaid shipping label upon request. If you choose this option, the cost of return shipping will be deducted from your refund.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will not be included.

4. Condition of Returned Products

Returned products must be in their original condition, with no visible signs of wear or damage. Items that are not returned in their original condition may be subject to a restocking fee or may be refused altogether.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days.

6. Exceptions

Certain items may not be eligible for returns, such as:

Perishable goods (food and beverages)
Gift cards
Personalized or custom-made items

7. International Returns

For customers outside the Dominican Republic, return shipping fees may vary. It is the customer's responsibility to ensure that international returns comply with all applicable customs regulations. Dominican Attitude Excursions is not responsible for any additional customs fees or duties incurred during the return process.